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What happens when customer service is a #fail?
Keep Gate Closed Originally uploaded by gregmeyer You’ve seen it before. It’s the shop that closes at 4:45pm when the posted hours are until 5pm. It’s the airline desk where an overwhelmed worker...
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The two-sided market of parents and kids
Trampolinin’ 10 Originally uploaded by &y This weekend I attended a party at Sky High Sports – one of many establishments here in the PNW that cater to indoor fun – and noticed something very...
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Gist acquired by Research In Motion (RIM)
Startups don’t just start – they also evolve. I’m excited that the next step in our evolution at Gist – where I’ve worked for the last year and half – is to be part of Research in Motion. When I was...
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Why are you taking a picture of that sign?
Far West Motel, Aurora Originally uploaded by gregmeyer “Hey man, what are you doing?” I paused from taking this picture as I was in a questionable part of town (albeit during daylight) and I didn’t...
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Why am I such a Butler fan?
Why am I a Butler Fan? It’s a great question to ask of any basketball fan, and I think being a Butler fan matches several of my favorite memes about sports: the Underdog, the Team Effort, and the...
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Say Thank You – It’s the Best Advice I’ve Received
Thank you for reading this post – really! When I started at Gist I had been on the job for only a few weeks when I answered a question from Brad Feld, one of our key investors. It must have been late...
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Communicating during times of crisis [video]
What do you do when there’s a problem? Former U.S. Army General McChrystal on Crisis Building customer service at scale requires process, chiefly the establishment of roles, responsibilities, and an...
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What’s it like to work at a Standing Desk?
my modest standing desk – 15 minutes of effort to transform a drafting table In a word, intentional. I’ve been reading a lot about the dangers of sitting for many hours a day and I took the time to...
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You can’t make sense of this. And you can act.
I don’t usually write about current events, but I can’t stop thinking about the one you’re thinking about, and need to share my thoughts. There have been some horrible things that happened this week....
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Today, I met a customer face to face
photo by http://www.flickr.com/photos/joeshlabotnik/ Websites are inherently anonymous. I don’t mean unknowable in the absolute sense of the word, but rather that when your first interaction with a...
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The Curse of the Early Adopter
(courtesy of Wikipedia) Trying products early in their lifecycle is a rush. You get the thrill of access before a crowd, you feel like your feedback makes a tangible difference to the future of a...
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Escaping from Messaging Hell
One Way to Escape from Message Hell Admit it — it’s really great to get the message you want, when you want it, and in the time and place that you want it. And that vision is usually hard to match....
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Why am I such a Butler fan?
Why am I a Butler Fan? It’s a great question to ask of any basketball fan, and I think being a Butler fan matches several of my favorite memes about sports: the Underdog, the Team Effort, and the...
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Say Thank You – It’s the Best Advice I’ve Received
Thank you for reading this post – really! When I started at Gist I had been on the job for only a few weeks when I answered a question from Brad Feld, one of our key investors. It must have been late...
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Write Down Your Goals
If there’s nothing else you remember from this post, spend 15 minutes writing down your goals for your next project so that you explain them better to the people who matter. The simple act of writing...
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When you get a chance to go back to a great team, jump at the opportunity!
courtesy of https://www.flickr.com/photos/hernanpc Have you ever been on a great team? I mean the kind of team that people and alumni talk about years later. I’m talking about a team that produces...
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As a customer, when do you really feel a company is listening?
Courtesy of http://www.gratisography.com “Speak into the phone and let me know why you’re calling today.” “It sounds like you’re calling about tech support.” “Most problems can be solved in just one...
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New things are easier to sell when they seem familiar
Marc Fulgar Imagine you are selling a new drink (perhaps in a new category) and you’re competing against Coca-cola. You’ve invented a nootropic brain drink that helps you stay calm and alert while...
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One of the most difficult product decisions is “not yet”
(Photo courtesy of https://unsplash.com/photos/3IVOgGIBsM0) I recently had a (great) idea for a product. In my head it made perfect sense – a way to make it easier for people building presentations to...
View ArticleOn blocks and facing the empty page
I wrote and deleted this post several times before continuing to write. It’s not easy to think of yourself as a writer and not have the words to say what’s in your head. It is easy to delete the draft,...
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